1. About Size: Size may be 2cm/1 inch inaccuracy due to hand measure. These measurements are meant as a guide to help you select the correct size. Please take your own measurements and choose your size accordingly.
2. About Color: The precise color of the items may vary depending on the specific monitor, the settings, and the lighting conditions. The items colors depicted should only be used as an approximate guide.

Suntecly is the operator of (www.suntecly.com) (the "Website"). By placing an order through this website, you will agree to the following terms. This information is provided to ensure that both parties understand and agree to this arrangement to protect each other and set expectations for our services.



1. General

Depends on inventory. We try to maintain an accurate inventory quantity on our website, but sometimes there may be inventory discrepancies, and we will not be able to complete all your products at the time of your purchase. In this case, we will provide you with available products and contact you to ask if you want to wait for the replenishment or if you want us to process a refund.


2. Shipping

Shipping costs are calculated at checkout based on the weight, size and destination of the items in the order. Shipping costs will be charged together with the purchase.

This price will be the final price shipped to the customer.


3. Return

3.1 Returning because of a change of mind

As long as we receive the return request within 7 days after receiving the product, and return it to us in the original packaging, unused and resale state, Suntecly will be happy to accept the return caused by a change of mind.

The return shipping fee will be borne by the customer, and the transportation needs to be arranged by themselves.


After receiving and accepting the return, the refund will be processed to store points for future purchases. Once completed, we will notify you via email.


(Suntecly) ​​The value of the returned goods will be refunded, but any freight paid will not be refunded.


3.2 Warranty returns

If a claim is submitted within 30 days of receipt of the item, Suntecly will be happy to fulfill any valid warranty claim.

The customer will need to prepay the return shipping fee, but we will refund you after the warranty claim is successful.

After receiving the warranty claim item, you can expect Suntecly to process your warranty claim within 7 days.

After confirming the warranty claim, you will receive the following options:

(a) Refund to your payment method

(b) Refund in store credit

(c) Replacement items sent to you (if available in stock)


4. Delivery terms

4.1 Delivery time

Usually, the order shipments are in transit for 5-25 days. It depends on the courier you choose. When you choose express delivery at checkout, we can provide a more specific estimate.


4.2 Scheduling time

Orders are usually shipped within 3-5 working days after order payment

Our warehouse operates during standard business hours from Monday to Friday, except for national statutory holidays, when the warehouse will be closed. In these cases, we will take measures to ensure that delivery delays are minimized.

However due to recent world events (COVID-19), our transportation and supply chain have been slightly impacted resulting in some of our delivery promises being longer than usual. We apologize for the inconvenience and are working toward offering faster, better, and more convenient delivery time.


4.3 Change of delivery address

For requests to change the shipping address, we can change the address at any time before the order is shipped.


4.4 P.O Box Transportation

Suntecly will only use the postal service to ship to a post office box address. We cannot provide courier services to these locations.


4.5 Transport to military address

We can use USPS to ship to military addresses. We cannot use the courier service to provide this service.



4.6 Out of stock

If an item is out of stock, we will ship it immediately and send it when the remaining items are back in stock.


4.7 Exceeded delivery time

If the delivery time exceeds the estimated time, please contact us so that we can investigate.


5. Tracking notifications

After delivery, customers will receive a tracking link through which they will be able to track the progress of the shipment based on the latest updates provided by the shipping provider.


6. The package was damaged in transit

If you find that the package is damaged in transit, if possible, please reject the courier’s package and contact our customer service. If the package has been delivered without you, please contact customer service for the next steps.


7. Duties and taxes

7.1 Sales tax

Sales tax has been applied to the product price displayed on the website


7.2 Import duties and taxes

Import duties and taxes for international shipments may need to be paid upon arrival in the destination country. This varies from country to country and undefined encourages you to understand these potential costs before placing an order with us.

If you refuse to pay duties and taxes when you arrive in the destination country, the goods will be returned to undefined, and the cost will be borne by the customer, and the customer will receive a refund of the value of the paid goods minus the return shipping fee. The initial shipping cost will not be refunded.


8. Cancel

If you change your mind before receiving the order, we can accept the cancellation at any time before the order is shipped. If an order

Has been shipped, please refer to our refund policy.



9. Insurance

The loss and damage insurance of the package does not exceed the value specified by the courier.


9.1 Process of handling damaged parcels in transit

After the courier completes the investigation of the claim, we will immediately process the refund or replacement.


9.2 Process of handling lost parcels in transit

We will process the refund or replacement as soon as possible after the courier investigates and believes that the package is lost.


10. Customer Service

For all customer service inquiries, please send an email to support@suntecly.com

/policies/refund-policy